Returns and refunds

This page outlines how to request help with digital downloads or optional physical merchandise. Policies stay concise so teams can plan purchases calmly.

Digital kits

If a download link fails or files are incomplete, email the footer address with your receipt reference. We reissue links at no additional charge when the request arrives within fourteen days of purchase.

Printed add-ons

Physical items shipped through our print partner may be returned in original packaging within thirty days if they arrive damaged or misprinted. We do not refund subjective preference; instead we offer layout adjustments where feasible.

Charge disputes

Contact us before initiating a payment dispute so we can review logs collaboratively. Many issues resolve quickly with a replacement file.

How to reach us

Use the contact form or postal address in the footer. Include your order identifier and a short description; we respond in the order messages are received.